Effective Date: 02/02/2025
At Leads2Data, we aim to deliver high-quality digital services and customer satisfaction. This policy outlines the terms under which cancellations and refunds are processed.
1. Cancellations
-
Service-Based Subscriptions: Users may request cancellation of their subscription by emailing us at at least 3 working days before the next billing cycle.
-
Custom Projects or One-Time Services: Cancellations must be requested before the project initiation. Once work has commenced, cancellations may not be possible.
2. Refunds
We offer refunds in the following cases:
-
Duplicate Payments: Accidental duplicate charges will be fully refunded.
-
Technical Issues: If you are unable to access the service due to a system error caused from our end and the issue cannot be resolved within 5 business days, a full or partial refund will be considered.
-
Unsatisfactory Service (Eligibility-Based): Refunds on dissatisfaction are subject to review and approval by our support team and must be requested within 7 days of service delivery.
> Refunds will be processed to the original payment method within 7–10 business days once approved.
3. No Refund Conditions
-
No refunds will be issued for:
-
Service access or usage beyond the trial period (if any)
-
Customer negligence or lack of usage
-
Cancellation after service delivery or activation
-
4. How to Request a Refund
To request a refund, email us at with:
-
Full Name and Email ID used for purchase
-
Date and Transaction ID
-
Reason for the refund/cancellation request